EXECUTIVE PROFILE Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, visionary and P&L Management
CAREER AMBITION To achieve enterprise – wide senior executive role with dynamic, growing and value – based hospitality organization, where my vision, my perspective and my leadership will create significant power value.
SKILL HIGHLIGHTS Strategic Planning Innovator who can execute Quality Assurance Problem Solver Manager / Motivator Star – up Organizations Organizational Development Operations Management Courageous Decision–maker
CORE ACCOMPLISMENT Appreciated by 42nd U.S President H.E Mr. Goerge W. Clinton for giving an innovative idea for improving U.S Economy; Successfully saved the company from bankruptcy into a healthy company within seven month lead; Managed to create a local company into an international franchise; Managed hotel to lift the hotel standard from 2 stars into 4 stars and provided innovative ideas to make the marina pool between the narrow courtyard since the hotel is located at the beachside;
PROFFESIONAL EXPERIENCE Suriname College of Hospitality & Tourism, Paramaribo – Suriname Hotel Management Instructor March 2010 – Present Core of Business: Hospitality Management Education Duty of liability: Liable in Mastery of Subject Matter 1. Demonstrate a thorough and accurate knowledge of their field or discipline 2. Display an ability to interpret and evaluate the theories of their field or discipline Liable in Teaching Performance 1. Teach a course load appropriate to their field or discipline 2. Plan and organize instruction in ways that maximize student learning 3. Modify, where appropriate, instructional methods and strategies to meet diverse students needs Liable in Evaluation of Student Learning 1. Establish meaningful learning student learning outcomes for courses/programs. 2. Develop and explain methods that fairly measure student progress toward student learning outcomes. 3. Evaluate student performance fairly / consistently / return student work promptly to promote maxmum learning. 4. Maintain accurate records of student progress and submit final grade rosters to division administrator each semester according to established deadlines Reason for leaving: Still on duty
Freelance / Self-employed Meerzorg–Commewijne Sr. Hospitality Consultant July 2014–Present Core of Business: Hospitality Consultant Service Suriname Coast Traders NV, Paramaribo – Suriname (Shipping & Trading Company) 1. Recruit Crew from Guyana, Indonesia, and Pakistan 2. Handling ship license, officer endorsement, crew assignment 3. Preparing Employment Agreement for each crewmember
Rymberthus A. A. Andrikus
Lintangweg no.5 / Zaagmolenweg, Meerzorg Phone: (597) 8945674 / (597) 8638765 Commewijne– Suriname, South America Skype: Andrikus77 E–mail: raaa8888@gmail.com www.linkedin.com/in/raaandrikus Raaa8888@yahoo.com www.facebook.com/rymberthusandrikus
4. Motivating Crew and performance evaluation 5. Record all ship, crew file and monitor the ship license for renewing Wyndham Garden Hotel, Paramaribo – Suriname (Four Stars U.S Hotel Chain) 1. Train the F&B and Housekeeping supervisors about HCCP 2. Train table manner (from escorting, napkin folding, menu set-up) 3. Train the room attendant how to clean stateroom in 15 minutes 4. Train the staff how to handle guests’ complaints 5. Train efficiency way to please the guests as part of guest relation program Catering Business 1. Establishing family catering business, especially Indonesian Pastry 2. Liability in P&L report and operations management Reason for leaving: Still on duty
Suriname Coast Traders NV/ Pasons Group NV, Paramaribo – Suriname Consultant / Marine Project Manager (www.pasonsgroupnv.com) Dec 2011 – June 2014 Core of Business: Maritime Company / Shipping Company Responsible to maximizing income and Profitability Company by efficiently managing projects develop Clients relationships and develop business streams. A. TECHNICAL 1. Provide senior level consultancy to projects as required; 2. Provide technical knowledge of port and marine service operations; 3. Draft and QA reports; 4. Utilize specialist software to assist in successful project completion 5. Maintain senior level expertise in the marine industry. B. PROJECTS 1. Develop costing proposals/tenders for projects; 2. Serve as Project Manager for larger projects as required; 3. Oversee minor projects; 4. Perform risk analysis, and manage change control; 5. Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. C. BUSINESS 1. Present a professional customer interface image in conduct, attitude and attire; 2. Assist with the business; and Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. Reason for leaving: End of contract / Service
Queen’s Hotel & Casino/Blue Heaven Hotel/Garden Restaurant Paramaribo – Suriname Hotel Operations Manager (www.queenhotelsuriname.com) Feb 2010 – Oct. 2011 Core of Business: Commercial Four Stars Hotel Main Liabilities 1. Oversee the entire operations of lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances. 2. Increased 6% occupancy for a year and create a fix long-stay guests. 3. Deal effectively with guests, hotel proprietors and hotel staff while keeping the hotel running smoothly. 4. Assign department heads to assist the hotel management 5. Creating a work schedule, hiring new employees, training staff all duties 6. Execute the hotel policy accordingly and conduct a discipline action. Reason for leaving: Resigned (Searching for better opportunity)
Trisakti Institute of Tourism & Travel Jakarta – Indonesia Extraordinary Hotel Lecturer (www.stptrisakti.ac.id) Sept 2004 – July 2009 Core of Business: Hotel Management Education
Primary Objectives: 1. Work as part of a team to facilitate student learning, assess and support students and create content and develop the pedagogy to deliver programmed aims and objectives. 2. Work closely with teaching colleagues to continuously develop programmed quality. Duties and Essential Job Functions 1. To prepare learning / lecturing materials. 2. To conduct learning / lecturing / assessment activities appropriate to the needs of individual students, courses and the curriculum. 3. To counsel and guide students in respect of their academic progress and personal development and contributing to student reports and references as required. 4. To contribute to the management of subject and programmed team, committees and boards: as appropriate. 5. Encourage the development of communication skills and higher order thinking skills through appropriate assignments Reason for leaving: End the contract and moving back to Suriname – South America
M&A The Hospitality Industry Jakarta – Indonesia Senior Consultant (www.thehospitalityindustry.com) May 2004 – July 2009 Core of Business: Hotel Consultant Service Principal Liabilities 1. Help the organization to solve issues, create value, maximize growth and improve business performance 2. Provide objective advice and expertise and help an organization to develop any specialist skills that it may be lacking 3. Management consultant (The strategy, structure, management & operations of an organization. 4. Identify option for the organization and suggest recommendations for change as well as advising on additional resources to implement solutions. Core Responsibilities 1. Business Strategy (Forecasting Project) 5. Information Technology 2. Marketing (Preparing Business Plan/Feasibility Study) 6. E–Business 3. Financial and Management Controls 7. Supply–Chain Mgmt 4. Human Resources (Lecturing, Train the trainers) 8. Auditing Mgmt Opr Projects: (Indonesia) 1. Bukit Talita Resort, Puncak – West Java (Four Stars hotel) 2. Mansinam Beach Resort, Manokwari – West Papua (Boutique Hotel) 3. Club Bali Cipanas Hotel, Cipanas – West Java (Boutique Hotel) 4. Zurich Hotel, Balikpapan – East Kalimantan (Five Stars Hotel) 5. Parai Beach Resort, Sungailiat – Bangka (Four Stars Boutique Hotel) Reason for leaving: Moving back to Suriname – South America
Sea Atlantic Djakarta Jakarta – Indonesia Director of Marine Hotel Recruitment (www.seaatlanticdjakarta.com) May 2004 – May 2009 Core of Business: Maritime & Hotel Recruitment Agency Main Liabilities: 1. Liable for attracting candidates and matching them to temporary or permanent positions with principal companies. 2. Work with principals, building relationships in order to gain a better understanding of their recruitment needs and requirements 3. Drafting advertising copy for use in a wide range of media, as well as by networking, headhunting and through referrals. Reason for leaving: Moving back to Suriname – South America
Hotel Bukit Indah Puncak Cianjur – W.J, Indonesia Hotel General Manager (www.hotelbukitindah.com) Jan 2003 – May 2004 Core of Business: Four Stars Hotel & Resort / Choice Hotels International
Responsibilities: 1. Contribute to the hotel by suggesting new ideas for promotional offers and marketing possibilities 2. Ensure compliance with licensing laws, health, safety and other statutory regulations 3. Monitor the running of various events that are hosted by the hotel such as seminar, parties, and conferences to ensure everything is running smoothly 4. Liaise with various departmental managers from F&B, Maintenance, Room Division, 5. Security, Sales & Marketing, Revenue & Human Resources to ensure that run appropriately 6. Supervise the recruitment and hiring of top notch staff to work in the various departments. Reason for leaving: Hotel Proprietor decided to be independent hotel no longer under affiliated of Choice Hotels International
PT Sarwagata Krta Sarana (www.bebekbalirestocafegallery.com) Jakarta – Indonesia Regional General Manager (Five Stars) April 2001- Dec 2002 Core of Business: A Group of Fine Dining Restaurants Main Liabilities: 1. Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates 2. Meets restaurant financial objectives by developing financing, establishing banking relationships, preparing strategic and annual forecast 3. Meets restaurants financial objectives by developing financing; establishing banking relationship; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks. 4. Attracts patrons by developing and implementing marketing, advertising, public and community relations program; evaluating program results; identifying and tracking changing demands 5. Controls purchases and inventory by meeting with Financial Controller; negotiating prices and contracts; developing preferred supplier list; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. Reason for leaving: Radical Islam refused to be leaded by Christian Leader against the Islamic Law.
New Century Cruise Lines Singapore – S.E.A Hotel Director (Four Stars) (www.leisureworld.com) Aprill 1999 – Mar 2001 Core of Business: Four Stars Cruise Liner Cruise Ships: M/S Leisure World (16.254 Grt / 1654 Pax) & M/S Amusement World (12764 Grt / 1300 Pax) Key Accountabilities: 1. First representative of the hotel company on board. Responsible the entire Hotel Operations including personnel matters and financial performance. Other Liabilities: 1. Supervise and Manage following departments F&B (Service/Product); Housekeeping (Pax & Crew); Purser (Pax & Crew); Cruise Department; Casino & Gaming; Photoshop; Gift-shop; Spa & Beauty Saloon 2. Assure the standard of International hygienic based on USPH & HACCP guidelines is implemented accordingly and achieved / maintained in all areas of F&B Department and housekeeping department. 3. Maintain good communication with shore side managers in matter of auditing, sales & marketing, crew vacation schedule, and reporting requirements 4. Co-operate with other division (Engineer & Navigation) and always inform all activities to the Master 5. Implements the business plan accordingly and monitor the use of budget plans based on the target. Always ensure at least 80% of the guests on board are satisfied with ship’s performance Reason for leaving: End of contract / service
PT Indo Power Jakarta – Indonesia Director of Marine Hotel Recruitment (www.indopower.co.id) Mar 98 – Mar 99 Core of Business: Maritime & Hotel Recruitment Agency
Main Liabilities: 1. Staffing, Recruiting, Sourcing, Head Hunting, Team Handling, Reporting, Vendor management, Interviewing, Campus Recruitment 2. Identifying right candidates with required skill set and experience; Assure that it should match with the requirement as per job. 3. Good analytical and problem solving skills Reason for leaving: End of contract / service
Gran Melia Hotel (Five Stars Diamond Hotel) Jakarta – Indonesia Assistant (Acting)F&B Director (www.granmeliajakarta.com) Apr 96 – Feb 98 Core of Business: Five Stars Luxury Diamond Hotel / Gran Melia Hotels & Resorts / El Sol Melia Hotels Main Liabilities: 1. Assist all the F&B Director daily activities and relieve F&B Director during his/her absent. 2. Analyze expenditures, revenues, accordingly develop profit and loss statements for management 3. Ensure that staffs follow standard operating procedures for operational efficiency Reason for leaving: End of contract / service
P&O Spice Islands Cruises (Div. P&O Holidays) Bali Island – Indonesia Hotel Director (Five Stars) (www.spiceislandscruises.com) Mar 95 – Mar 96 Core of Business: Five Stars Luxury Cruise Liner Cruise Ship: M/S Bali Sea Dancer (3745 grt/150 pax) Five Stars Cruise Ship Main Responsibilities: 1. Supervise and manage hotel division day to day activities (F&B; Housekeeping; Cruise Dept; Photoshop; Purser; Gift-shop; Beauty Salon and Spa) 2. Report directly to the shore – side Ship Operation Director and Captain 3. Liable for the ship’s general cleaning and good atmosphere interior appearance 4. Responsible for the guests on board revenue target fixed by the company’s and make proposals for adjustment for its increase. 5. Ensuring that commercial objectives and strategies are in place to deliver corporate objectives, target & maximizing revenue at all times through creating a high performing team culture with an engaged and motivated workforce. Reason for leaving: End of contract / service
Seachest Associates (Div Carnival Cruise Line) Miami – Florida, USA Assistant F&B Manager (Four Stars) (www.carnival.com) Jul 94 – Feb 95 Core of Business: Four Star Cruise Liner Cruise Ship: M/S Fantasy (70367 grt/ 2675 pax) Responsibilities: 1. Assist the F&B Manager in the day – to – day operations and administration; supervise all food production facilities, main dining rooms, specialty restaurants, bars, etc 2. Analyze of F&B Inventory together with Hotel Controller and Provision Master 3. Oversees on the job sanitation and equipment related training and provides functional leadership. Ensure the F&B team aware of all policies and procedures of cruise line 4. Always ensure the USPH sanitation standards are being implemented by the F&B Department staff accordingly. Reason for leaving: End of contract / service
Norwegian Cruise Line (Div. Kloster Cruises) Miami – Florida, USA Assistant Chief Housekeeper (Five Stars) (www.ncl2.com) May 88 – Oct 92 Core of Business : Five Stars Luxury Cruise Liner Cruise Ships: 1. M/S Sunward (Grt 28372 /900 Pax); 4. M/S Sunward II (Grt 14194 /832 Pax) 2. M/S Westward (Grt 28613/820 Pax) 5. M/S Seaward (Grt 42276/1480 Pax) 3. S/S Norway (Grt 76049/ 2565 Pax) – Six Stars Cruise Ship Areas of Responsibility
1. Responsible for the general cleaning of crew and Officer Mess Rooms 2. Continuously informed about any complaints from guests and solves them immediately. 3. Maintain Proper sanitation standard according to USPH Supervision and Training 1. Ensures that a high standard of cleanliness on board the ship is maintained 2. Ensures that the necessary promotion and information material is available in all guests’ cabins. 3. Always checks before embarkation all cabins to ensure all are clean and all items in the proper place. PERSONNEL 1. Ensure the housekeeping staff are working according to the S.O.P 2. Creating a good working relationship, teamwork spirit consistently and fair to all the subordinates MAINTENANCE 1. Conducts an inspection for all ship’s interior and controls the standard of maintenance 2. Record and submit maintenance requisition for repair to respective department for immediate action Reason for leaving: Resigned to continue study
Royal Viking Line (The First Six Stars Cruise Liner in the World) Miami – Florida, USA Assistant Chief Housekeeper (www.royalvikingline.com) Jul 91 – Oct 91 Core of Business: Six Stars Luxury Cruise Liner Cruise Ships: M/S Royal Viking Star (Grt 28613/820 Pax) M/S Royal Viking Sky (Grt 28372 /900 Pax) Responsibilities: 1. To relieve the Crew Stewardess on vacation and setting up new system 2. Record and make inventory from old owner into new owner 3. Re-schedule the re-assign the crew cabin for changing rank system and certain rank has been demolished for minimizing of total staff. 4. Responsible recycling of garbage and follow the standard of World Green Program 5. Conduct an inspection guests’ cabins to assure the cleanliness and meet the company standard. 6. Using U.S Public Health Standard for departmental general cleaning at least once a week 7. Conduct as Section Leader during Fire Drill, record and report to Hotel Director Reason for leaving: Only as reliever and back to mother company
Al Roberts Tire Co Florence – KY, USA Ads Graphic Designer Feb 87 – Mar 88 Core of Business: Tires Service Company Liabilities: 1. Design Ads and write Calligraphy for promotion item 2. Monitor the response of the ads Reason for leaving: Company ceased from the operations after the death of owner
Norwegian Caribbean Cruise Line (Five Stars) Miami – Florida, USA Dining Room Server / Waiter (www.ncl.com) Oct 1985 – Jun 1986 Core of Business: Five Stars Luxury Cruise Liner Cruise Ship: M/S Starward [Five Stars Cruise Ship] (Grt 15781 / 910); Liabilities: 1. Welcome, greets, escort, serve the guests from breakfast, up to Mid-night Buffet 2. Convince the guests for certain menu and entertain the guests not only serving F&B 3. Ensure the guests are comfortable and feel at home. Reason for leaving: Continue study
Berthandrix Ship Chandler Paramaribo – Suriname Account Executive Dec 83 – Jun 84 Core of Business: Ships’ Food Supplier Reason for leaving: Company collapsed, due to the crisis of the nation
John’s Coffee-shop & Restaurant, Amsterdam, Nederland Headwaiter Jun 78 – May 81 Core of Business: European & Indonesia Restaurant Reason for leaving: Moving together with parents to Paramaribo – Suriname
PROFESSIONAL DEVELOPMENT American Hotel & Lodging Association, Leasing – MI, USA June 22, 2014 Subject: Certified Hotel Instructor Tsunami Marine Limited, Paramaribo – Suriname April 22 – 25, 2014 Subject: International Ship and Port Security Code (Certificate) Tsunami Marine Limited, Paramaribo – Suriname April 22 – 25, 2014 Subject: International Safety Management Code (Certificate) Choice Hotels Program, Puncak – Cianjur, Indonesia Mar 08 – 12, 2004 Subject: Sales, Marketing & Public Relations Training [Certificate] Choice Hotels Program, Jakarta – Indonesia Apr 28 – May 2003 Subject: Sales & Marketing Training [Certificate] National Maritime Academy, Singapore May – Jun 1999 Subject: Basic Safety Training Module IV [Certificate] Carnival College, Port Canaveral – Florida, USA Sept 1994 Subject: The Winning Spirit [Certificate] St. Lourdes University, Washington DC – USA June 1994 Subject: Master of Business Management in Hospitality [Degree] Cornell University, Ithaca – NY, USA Jun – Jul 92 Subject: Food Service Management [Certificate] Scharkosi Institute of Maritime Hotel Mgmt, Salzburg, Austria May – Jun 92 Subject: Food & Beverage Management [Certificate] International Correspondence School, Scranton – PA, USA Nov 86 – Sep 87 Subject: Hotel & Restaurant Management [Diploma] Leidse Onderwijs Instellingen, Leiderdorp Apr 1987 Subject: Dutch Language Course [Certificate] Master School Of Bartending, Miami – FL.USA Jun 1986 Subject: Bartending & Wine [Certificate] EDUCATION United Schools & Services, Richardson – Texas, USA (Diploma) July 1981 – July 1983 Scholen Gemeenschap Lelystad (H.A.V.O), Flevoland – Nederland August 1980 – May 1981 Hervormd Lyceum (H.A.V.O) Zuid Amsterdam – Nederland August 1979 – July 1980 International Schakelklasse, Amsterdam – Nederland August 1978 – July 1979 Sekolah Indonesia Singapura, Singapore (Elementary – Secondary) February 1974 – June 1978 Sekolah Republik Indonesia Tokyo, Japan (Elementary) August 1971 – February 1974 Strada Asisi, Djakarta – Indonesia (Catholic Elementary School) June 1970 – August 1971 Pascalis Catholic School, Djakarta – Indonesia (Elementary) June 1968 – December 1969 St. Joseph Catholic School, Djakarta – Indonesia (Kindergarten) August 1966 – July 1968
EXTRA – CURRICULAR Seminar Garuda Indonesia Airways [Certificate 2004]; Green Hotels Program [Certificate 2003]; International Training Management [Certificate 1996]; Johnnie Walker [Certificate 1996]; Wine Tasting [Certificate 1990]; Guest–speaker: Academy Maritime Indonesia, Jakarta (2006 – 2007); Indonesia Air Traffic Controller/PT Angkasa Pura II, Bali (2006);
Academy Maritime Indonesia, Cirebon – West Java (2004); Borgasari Offshore Catering Service, Jakarta (2004) International Travel Marts: Salon du Tourisme, France Guyane [April 14–18, 2011] Amazonia Travel Mart Surinam Holiday Mart & Food Test, Flamboyant Park, Par’bo [07/29–08/01/10] Salon du Tourisme, France Guyane [April 15–19, 2010] Amazonia Travel Mart Computer Skills: Microsoft Windows – Windows; Vista; XP; Seven Microsoft Office – Word; Excel; PowerPoint; Outlook / Express (Version 2007) Hotel System – P.O.S; Fidelio; & V.H.P Member of International Red Cross: Suriname & USA Active Blood Donor (Blood Type O+)