RULA SALLAM

Human Resources/ Administrative Manager
[Address: 7th Circle-Amman, Jordan | mobile :+962 (7) 9799 0001 |Email: rula.sallam@gmail.com]

PROFESSIONAL PROFILE
Confident, results-driven, professional with extensive expertise in the HR management industry as well as overall management skills including staff management & project leadership… Excels in implementing best practices. Acquired strong interpersonal and communication skills. Competent and diligent professional having diverse experience of over 13 years in the HR, Administration, Public Relations, Performance Management, Recruitment, Training / Development, Employee Relations successful track record.

Competencies & Knowledge strengths
¨    Human Resources Management (CHRM)
¨    Administration Management
¨    Certified HR Auditor (CHRA).
¨    Employee  Equal Opportunities , Selection & Orientation
¨    Policies Formulations
¨    Gender Diversity  Management
¨    Staff Development & Training
¨    Networking And Cultivating Relationships
¨    Expertise In Mobilizing And Managing Financial Resources
¨    Well-Versed In Labor Laws & Social Security & Taxation policies
¨    Strong Interpersonal And Communication Skills
¨    Problem-Solving Orientation
WORK experience
ENGINEERING SOLUTIONS FRAME (confidential), Jordan                                            Oct 2016 – Present

Capacity : Human Resources Manager

Responsibilities:

·         Spearheaded the first Company wide restructuring 2016.

·         Overtook the project of the transformation of the Group Values and Culture 2016-present.

·         Reduced employees turnover up to 90% within 2017.

·         Member of the management team in Company.

·         Manage recruitment and selection of all new Company employees and contract staff.

·         Provide consultation to management on employee relations issues, and manage all disciplinary issues within the company.

·         Manage all redundancy situations including calculations, financial guidance and communications to affected employees.

·         Management of Health and Safety for the entire site including risk assessments, audits and revisions of policy and procedures.

·         Work closely with management and employees on all grievance issues within the company.

·         Work closely with senior management to identity, develop and implement training and development programs in line with the business objectives.

·         Provide senior management and others with various types of employee reports including attrition, absence, compensation, annual leave, overtime costs and headcount.

·         Management of the full recruitment process including sourcing strategy; interviewing; reference checking; making offers to candidates; driving and delivering induction training.

·         Responsible for the development and delivery of the employee induction program.

·         Design and implementation of a company-wide performance management system that is linked to the core vision and objectives of the business. Provision of on-going consultation to management on performance related issues.

·         Design of a merit increase and salary review system with built in factors such as salary review budget, company performance, individual performance, market rate of the job and internal equity to ensure fair and equitable review of salaries within the business.

·         Delivery of training to employees on a regular basis – e.g. induction training; quality training; training on effective recruitment and performance management.

 

ARAB TECHNICAL GROUP (ATG), Amman , Jordan.                                             June, 2015   – June 2016 Capacity : Capacity: General Manager Office Manager (temporary position)

Responsibilities:

·         Provided full administrative duties on highly level nature to GM & Top Management .

·         Attending and minute all Executive meetings ,

·         Prioritizing workload in advance for GM; monitored correspondences requiring actions on routine matters.

·         Organizing GM tight schedule, meetings and high priority daily tasks.

·         Delegate , and break down the projects tasks to the concerned departments , compile them back for GM for his review , instructions and recommendations

·         Prepare paperwork, documentations, activity spreadsheets and presentations, Information analysis etc.. for GM  meetings  and follow up agenda.

·         Coordinate with other departments in order to update company annual activities calendar for upcoming trainings, workshops, events and activities, invitations…etc.

·         Manage high volume of travel domestically and internationally with complicated itineraries, hotels, transportation, visas, activities, trips schedules, meetings.

·         Tracking projects deadlines and keeping track for all ongoing activities as per assigned.,

·         Performs other duties assigned from GM

 

DALLAH FOR ENERGY , Amman, Jordan                                                                   July 2009 – March 2014

Occupation: Human Resources Manager

Responsibilities:

·         Led the structuring of company’s HR Departement.

·         Spearheaded the Implementation of  change management of company’s new structure,  policies and procedures.

·         Led the Diversity and Inclusion program for Jordan & Iraq offices and increased number working females.

·         Managed operations’ roster & logistics (Planning operation roster of 400 employees for drilling operations in Iraq for multinational employees from Europe, ME, FarEast, North Africa).as per Iraqi & Jordanian labor laws.

·         Led staff operational rotation’ logistic activities; security passes, safety/ escorting, transportation and travel arrangements … etc.

·         Participated in developing project for ISO 9001 – for 1500 employees in/out processing & implementation in Iraq.

·         Working with Iraqi Ministry of Foreigners, Iraqi Ministry of Interior, Iraqi Embassies world-wide for obtaining/ issuing work permits & visas for company crew and company subcontractors operations in/for Iraq.

·         Manage and improve the hiring process to ensure that vacant positions are filled in a timely manner.

·         Monitoring, managing and improving the efficiency of support services for 3rd party companies such as;  health insurance, attendance, travel agents, PRs , HR system.

·         Verified employees expenses, payrolls, deductions and other financial terms.

·         Dramatically improved the efficiency of the HR department by controlling the cost of the projects.

·         Ensure legal compliance with the relevant employment laws.

·         Recruited new staff and provided them with a professional, safe & healthy work environment which reduced the employee turnover rate by 40%.

·         Developed and implemented an employee performance appraisal system.

 

 

KAN INTERNATIONAL PETRO. , Amman, Jordan                                                 August 2005 – June 2009

Occupation : CEO PA (Acting  Administration HR Manager)

Responsibilities as PA:

·         Provided administrative duties on highly level nature to CEO and prioritizing workload in advance;

·         Attending and minute all Executive meetings , circulating them to the attendees for Follow up

·         Monitored correspondences requiring actions on routine matters.

·         Independently developed, organized, and collected data , filling systems, presentations, reports, publication lists with minimal direction and guidance, ensuring that data is accurate.

Responsibilities for Administration HR Manager

·         Responsible for office work-flow management, scheduling appointments, accounts payable, payroll, insurance packages , bank reconciliations, customer service,

·         Organizing Special Events including International Conferences, Gala Dinners, and Lunches, Team-Building, Meeting management and conference calls locally /International.)

·         Provided full administration support to company 3rd party clients, business partners when needed.

·         Effectively managed and coordinated a range of office management support functions. Managed the activities of the staff in an administrative set-up.

·         Interact with other department heads in managing the entire administrative operations

·         Responsible for  employee related issues regarding employee day-to-day issues including but not limited to; hiring, resigning, absence, counselling, grievance and discipline etc.

·         Verified payroll activities including salary benchmarking and the bonus process;

·         Provided supporting necessary change processes implementation within the Company;

·         Project management – leading & supporting business related projects to drive HR and the business forward;

 

USAID /AMIR Program – Amman, Jordan                                                                    Aug. 2004 – May 2005

YOUNG ENTREPRENEURS ASSOCIATION

Occupation: Administrative Support Officer,

 

ASEEL UNIVERSAL GARMENTS, Amman, Jordan                                                                 Jan. 2003 – Aug. 2004

Occupation: Sampling QC & Merchandising Officer.

 

COMPUTERS & RESEARCHES CONSULTANTS, Amman, Jordan                                  Jan. 2001 – Feb. 2002

Royal Medical Services Development Project (Delloitte & Touche JV)

Occupation: Office Manager.

 

Education
¨       Bachelor of Business Administration    2017 (e-learning)

Edinburgh Napier University, UAE

¨       Certified Human Resources Auditor , IAPPD, UK , 2018

 

¨       Professional Higher Diploma in Human Resources Management , 2017

German –Jordanian University (in cooperation with Chamber of Commerce.)

 

¨       Higher Diploma in Operations Management, 2015 (e-learning) ,

Alison Certified Learning, Ireland

 

¨       Higher Diploma in Accounting, 1996 Arab Society College, Amman, Jordan

 

¨       Higher Secondary School Certificate (Tawjihi) , July 1995 Private, Irbid, Jordan

 

Qualifications & TrainingS
¨       Certified HR Auditor 2018 , Amman, Jordan

¨       Total Quality Management Training 2017 , Amman, Jordan.

¨       Strategic Management and Planning Training 2017, Amman, Jordan.

¨       Certified  Internal Auditor – ESTA Centre 2012, Amman, Jordan.

¨       Event Management Workshop – USAID/AMIR, Amman, Jordan.

¨       Mind Mapping – USAID/AMIR, Amman, Jordan.

¨       Intensive English Communication Course, Amman British Council. Amman, Jordan.

¨       Professional Secretary Behavior Course, Amman, Jordan.

 

 

Personal Information
¨       Place & Year of Birth: Abu Dhabi, UAE/ 1976

¨       Nationality: Jordanian

¨       City, Country of Resident: Amman, Jordan

¨       Driving License : valid Class 3