CATHERINE G. PASCUA

Registered Nurse, Philippines

Registration Number: 0776222

+971 56 183 6179

Cathpascua3001@gmail.com

Deira, Dubai, UAE

Passport No. :  P3691052A

 

SUMMARY OF QUALIFICATIONS

 

 

4A CAREER SERVICE PROFESSIONAL, flexible to different work assignments, hardworking and trustworthy

4Highly trained and capable in handling customer issues

4Extensive experience in tele-calling

4Reputation for effective team management, strong organization techniques, pays critical attention to detail, excellent written/ oral communication skills in a fast paced environment.

4Energetic, accomplished professional with over 5 years of office and customer service experience.

4Strong relationship building skills and proven negotiation skills

4Exceptional multi-tasking capabilities with effective time management techniques.

SKILLS

 

Educational Skill            4 Bachelor of Science in Nursing from Manuel V. Gallego Foundation Colleges Inc.

Cabanatuan City, Philippines (2012)

4 High School Education from St. Rose of Lima Catholic School, Santa Rosa, N.E.,     Philippines (2008)

4 Elementary Education from San Pedro Elementary School, Santa Rosa, N.E.,  Philippines (2004)

 

Communication Skills           4Good in written and oral English Communication

 

Computer Skills           4Microsoft Word, Microsoft Excel (Basic), Power Point, Presentation, etc.

4Gained knowledge in the usage of browsing and all basic computer operations.

4Up to 20 words/minute typing speed

PROFESSIONAL EXPERIENCE

Support Agent cum Telesales and Customer Service Representative

Company: Continent Advertising                   Location:  Deira, Dubai, United Arab Emirates

Duration: March 2014 to Present

Account: Government Business Directory & Online Version

Projects:

ŸJebel Ali Free Zone Directories (both Printed and Online jd.ae )

ŸDubai Investment Park Directory

ŸDubai Airport Free Zone Directory and

ŸDubai Film and TV Commission Directories(Printed and Online fdg.ae)

ŸDubai Airport Cargo & Logistics Directory

 

 

Keys of Responsibilities:

·         Reporting to CEO.

·         Handling all existing clients’ concerns, inquiries and complaints.

·         In charge for all renewal / existing contracts.

·         Sending emails, making phone calls, confirming booking order and artwork confirmation of all existing clients.

·         Offering upgrade of contracts

·         Approaching previous clients and trying to bring back partnership

·         Provide follow up call and emails to new or old clients

·         Develop sales strategy to increase target goal every week

·         Work collaboratively with accounts department and art department to deliver quality product and smooth operation of the team

·         Sending daily reports to the Manager in-charge

Continent Advertising Career Milestone History:

 

Ø  Support Agent cum Telesales and Customer Service Representative

Duration: May 2015 to Present

Job Description: All task above mentioned

Ø  Telemarketing Specialist cum Executive Assistant

Duration: August 4, 2014 to April 2015

Job Description:

·         Reporting to the Project Manager  (Ms. Mila Kuvshinova- Project Manager)

·         Assists in creating and executing project work plans and revises as appropriate to meet changing needs and requirements.

·         Prepare Managers day-to-day operational aspects of a project and scope.

·         Reviews deliverables prepared before management meeting.

·         Effectively applies methodology and follow project standards.

·         Prepares engagement reviews

·         Ensures project documents are complete, current, and compiled appropriately.

·         Tracks and reports number of deliverables on weekly basis.

·         Follows up with clients, when necessary, regarding contract, artworks or unsettled account.

Ø  Telemarketing Executive / Call Center Executive cum Receptionist

Duration: February 23, 2014 to August 3, 2014

Job Description :

·         Lead Generation

·         Appointment setting for service and product presentation

·         Updating ERP for the contact person and details to and removing non-active company details to make sure that system is always updated.

·         Putting logs and notes whenever any action has been done in each company profile such us outgoing even incoming calls and inquiry from clients.

·         Maintaining target each week to reach performance goal.

·         Sending proposals and emails including meeting request to clients.

·         Checking emails and fax for new messages and forwarding to the designated department.

·         Dealing with new inquiries and customers complaints

·         Sitting at the reception area on scheduled time to perform receptionist task.

·           Doing all tasks being handled by a receptionist

 

 

Account Receivables Collector

Teleperformance, Telephilippines Inc., Philippines

Employee No. 901584

October 22, 2012- January 26, 2014

Keys Responsibilities

·      Respond to incoming telephone calls, taking and relaying messages, provide information and direct calls to appropriate department provided that verification policies were followed for security purposes and to avoid fraud.

·         Respond to customers’ inquiries about their account such as rate plans, billing, network services, device tutorials and managing account receivables.

·         Acknowledging customers’ concerns, provide resolutions and then connect to appropriate department if necessary.

·         Assist customers on how to manage their own account online.

·         Educating customer of their billing cycle and due dates.

·         Informing customers about extra charges such late fees, reconnection fees, early termination fees and other standard charges.

·         Protect the security of account records to ensure that confidentiality is maintained.

·         Review records for completeness, accuracy, and compliance with regulations.

·         Collecting account receivables such as customers total balance or past due bill.

 

Clinic Nurse Cum Secretary

Dr. Vincent Marcelo’s Clinic

Date: April 09, 2012- Oct. 12, 2012

Keys Responsibilities:

·         Gathering patient’s personal information and health/medical history.

·         Taking vital signs and performing physical assessment.

·         Performing basic nursing care based on patient’s complaints and as prescribed by the physician.

·         Keeping all patients’ records and creating new profile for new patients.

·         Providing documents in the files once needing and requested by physician.

·         Organizing documents and stocks as per label and instructions.

·         Performing general task as secretary and ensuring that area is conducive for proving health care.

PERSONAL INFORMATION

 

Name:         Catherine G. Pascua

Date of Birth:         30th April 1992

Birth Place:         Santa Rosa, Nueva Ecija, Philippines

Gender:         Female

Nationality:         Filipino

Religion:        Christian

Height:         5 ft.

Weight:         135lbs

Marital Status:         Single

Passport Details

 

 

Passport Number: Place of issue: Date of Issue:

Date of Expiry:

 

P36901052A

 

PCG DUBAI

 

14th JULY 2017

 

13th JULY 2022

 

Visa Status:          Employment Visa

Declaration

 

I hereby declare that the information produced above am true to best of my knowledge and belief.

 

 

Yours faithfully,

 

 

Catherine G. Pascua