Professional Profile
HUMAN RESOURCE MANAGER
CAROLINE BERNERDETH HILL

 

Curriculum Vitae

 

“Driving strategic Human Resource initiatives to realize bottom line results and enhance employee engagement in the pursuit of organizational objective.”
HUMAN RESOURCE MANAGER

 

Talent Acquisition, Retention, Learning & Development Support | Compensation & Benefits| Payroll, Audit & Budget Planning l HR Compliance, Policy & Procedures l Engagement, Experience & Wellbeing l Conflict Management l Government Relations & Employee Local Law

 

 

 

+ carolmailg@gmail.com

 

( +971 56 4068380

 

https://www.linkedin.com/in/caroline-hill-hr/
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ê  A performance-driven Human Resource management professional with over 10 years’ of combined expertise in Human Resources Management, Recruiting, Corporate Policy Procedures and UAE Employment Laws.

Ê  An all-rounder intellect blending leadership skills with sound business practices to achieve development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities.

Ê  A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization.

Ê  Articulate communicator with strong interpersonal relations, mentoring, negotiation and organizational skills.

Ê  Proficient in leading and mentoring, cross-functional teams in multi-facility environments in order to maximize levels of productivity while efficiently implementing strategic company policy and procedures roll-out.

Ê  Skilled in managing company processes, forecasting, redesign process, project management / implementation and supporting ERP systems.

Ê  Deft in structuring operational budget and instituting internal controls to contain expenses within decided parameters.

Ê  Instrumental in establishing systems & procedures for effective employee performance.

Ê  Tenacity in patience and attentiveness, ability to “read” clients’ anticipation.

 

Professional Skill Set                                                                 Brands Associated With
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CAREER REVIEW

 

 

 

March 2008 – July 2017: Emaar Hospitality Group LLC, Dubai – UAE

 

October 2004 – February 2008: Sharaf Travel LLC, Dubai – UAE

 

March 1999 – January 2002: Oberoi & Taj Group of Hotels, Hyderabad – IND

 

DOMAIN SKILLS

 

Talent Acquisition, Retention & Learning & Development Support

Ê  Responsible for recruitment for all positions and to ensure that the process operate smoothly & comply with company policy & procedures and establishing / coordinating all hires across Individual Business Units from sourcing to onboarding.

Ê  Implementing strategic approach in establishing and redesigning Talent Acquisition process to simplify while ensuring adherence to standards.

Ê  Organizing and managing resources for operational requirements, involving management leader in contingency planning, creating framework and schedules onboard within defined scope, quality, time and cost constraints.

Ê  Conducting Orientation and Induction, House Rules initiative and Policy Procedures programme setup for new employees.  Further Supporting Learning & Development to manage and achieve internal Career and Retention of potential employees

Ê  Leading industry best practices and business excellence approaches and ensuring appropriate metrics are briefed, delivered, maintained and improved based on business and employee needs.

 

Compensation & Benefits

Ê  Recommending growth and profitability by ensuring that pay structures and benefits plans are competitive, and that they are designed and managed to attract and retain a quality workforce.

Ê  Supporting and contributing in designing compensation and benefits plans, as well as negotiating and administering wellness programme.

Ê  Monitoring salary structures, staffing needs with cost controls, and help ensure that policies, procedures and programs based on market demand are in alignment with the organization’s overall strategic objectives.

 

Payroll, Audit & Budget Planning

Ê  Preparing / reviewing monthly payroll and salary payout by verifying time records; calculating and producing checks or electronic transfers; calculating and producing monthly audit reports.

Ê  Meeting payroll financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions in productive manpower costing.

 

 

HR Compliance, Policy & Procedures

Ê  Integrated with the organization’s overall business strategy and the organization’s leadership has taken steps to ensure all employees understand the importance of HR compliance.

Ê  Ensuring that Right Talent is Hired l Proper Training and onboarding is done l Programs that spreading clarity on Policies and Process roll-out.

Ê  Creating an Employee Handbook and updating it regularly l Conducting Scheduled HR Compliance Audit.

 

Engagement, Experience & Wellbeing

Ê  Communicating, Creating and Encouraging an open door approach across the Business Unit

Ê  Conducting and driving engagement through various Sports and Social activities.

Ê  Being Instrumental in Employee Feedback tools l Organizing Inter-department and Employee Engagement Surveys, most recent being Employee PULSE a feedback tool to measure employee self-service tools and experience.

 

Conflict Management

Ê  Ensuring all Employee conflicts are escalated promptly as per company policy, procedure and protocol

Ê  Creating an environment of open communication enabling employees to talk about work issues and confront matters.

Ê  Utilizing steps of understanding a matter is followed by all leaders and fair treatment is displayed across all employees.

Ê  Encouraging Leaders to handle conflict / potentially disruptive event effectively creating an environment for an opportunity of improved communication and greater productivity.

 

Government Relations & Employee Local Law

Ê  Responsible for overall PR Operations / coordination with Company PRO for all Immigration tasks.

Ê  Ensuring all obligatory documents for Employment is updated on all Company / Government systems.

Ê  Periodic Audits done and reports provided to Security and Government Auditors during Company Audits.

Ê  Attending Labour / Employee Legal cases at the Employee Court on behalf of Company.

 

KEY DELIVERABLES

 

Ê  Instrumental in launching HR Management systems within Individual Business Units [Oracle / HRB HR & Payroll based systems].

Ê  Achieved a significant improvement Employee Retention.

Ê  Successful in overseeing Payroll costs and maintain within budgeted forecast of manpower cost.

Ê  Played a vital role in the integration of the HR Centralization approach.

Ê  Initiated CEST Cost Efficiencies and Saving Techniques within the Business Unit Manpower Costs.

Ê  Introduced the No_Reply_To-All tab on emails as a NOW initiative.

Ê  Implemented “Taste Of HR” to Non-HR professionals.

Ê  Successfully launched health awareness through health activities like Zumba and Circuit.

Ê  Championed in brining PassionPLUS to life, a system that records Quality of Service for both Associates and Operations.

Ê  Instrumental in brainstorming / collaborating / organizing the Biggest Sports Carnival & UAE National Day Parade.

 

EDUCATION CREDENTIALS

 

Diploma in Child Psychology through Montessori / Pune, India – 1998

 

B. A.  (Psychology / Economical / Sociology & a bachelorette in Literature), Hyderabad, India – 20049

 

TRAININGS / PROFICIENT ACHIVEMENTS

 

Ê  MS Office 2003 / 2007 / 2010 / 2013, Windows XP / 7 from UOE

Ê  Professional Development Programme for Creating a Customer Delight Organization programme from SHIRA

Ê  Certified in Foundations Of Management / Email Etiquette, a Supervisory Skillset from Emaar Hospitality Group LLC.

Ê  Interviewing Skillset from Spearhead Training Center.

Ê  Successful completion of Level 3 Frist Line Management [Solving Problems and Making decisions l Building Teams l Organizing & Delegating l Managing Performance from ILM [ Institute of Leadership & Management]

Ê  Skillset to Motivate from Emaar Properties.

Ê  Awarded for Successfully Achieving Business Objectives from Emaar Hospitality Group LLC

Ê  Awarded  the “Leader of the Quarter –  2015” from Emaar Hospitality Group LLC

Ê  Certified Trainer for the DISC & Motivators In-House Facilitation from Leadership Cadence

 

OTHER SHARES

 

Linguistic Abilities: Speak / Read / Write – English l Hindi l Telugu – Speak – Tamil – Understand – Arabic [Basic]

 

Driving License: Valid United Arab Emirates

 

 

Professional Reference: Will be provided on request