Welcome Centre Supervisor/Telephone Supervisor | Jobs in Dubai, UAE by AccorHotels

Key tasks

– As a Welcome Centre Supervisor/Telephone Supervisor you are responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and your role will include key responsibilities such as:

– Ensure that every call is attended and greeted politely in a professional manner as per the Accor/Pullman Standard

– Maintain an up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries

– Maintain an awareness of guest profiles through Opera guest profile system

– Establish and control the duty roster according to the business needs

– Report to the local telephone provider any faults or adjustments and changes in the communication equipment throughout the hotel after checking with the Front Office Manager, Cluster IT Manager and Chief Engineer.

– Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other departments

– Ensure the department is manned fully at all times and every call is promptly attended

– Deal with any complaints, take action where appropriate and communicate this to the Front Office Manager and immediate Supervisors

Skills

– Level of Education Bachelor / Licence Areas of study Hospitality

Professional experiences

– 3 to 5 years

Languages essential

– English

Essential and optional requirements

– You should ideally have a diploma / degree in the hospitality field with previous experiences in a similar position.

– Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.

– Computer literate and previous experiences with Opera are an advantage.

– The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.

– You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations

• Effective Communication

• Planning for Business

• Supervising People

• Understanding Differences

• Supervising Operations

• Teamwork

• Adaptability

• Customer Focus

• Drive for Results

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.