Spa Supervisor | Jobs in UAE by Fairmont Hotels & Resorts

Ensure the smooth and efficient operation of the spa reception, reservations and hosting areas, ensuring peak Guest satisfaction, Employee morale and training and efficient use of financial resources at all times.

Hotel Overview: Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club

Summary of Responsibilities:

Reporting to the Spa & Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

• Provide administrative support to spa departments as needed.

• Ensure smooth operation of reception, hosting and reservations.

• Supervision of reception (hiring, procedures, accounting).

• Provide spa tours, when needed.

• To attend promotional functions as appropriate.

• Handle special assignments.

• Coordinate sales activities when needed.

• Maintain accurate records as required.

• Work with the Spa & Recreation Manager in the formulation of plans for projects and other areas.

• Assist in the administration and implementation of Staff training in all aspects of the Spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).

• Assist in the supervision of all spa departments Maintain inventory and stocking of all reception materials.

• Act as a liaison between spa and internal and external contacts.

• Maintain thorough knowledge of competitors, including location, services offered, pricing.

• Prepare and update service operations manuals.

• Meet with product vendors as required.

• Effective scheduling of the Spa & Recreation team.

• Monitor and effectively control reception and recreation.

• Maintain inventory of supplies for the administration of the spa facility.

• Maintain accurate records as required by provincial regulations.

• Conduct selection interviews for new hires as and when required.

• Conduct weekly/monthly departmental communication meeting and to represent facility operations in weekly spa departmental meetings.

• Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.

• Prepare and present monthly/ weekly business reports and to assist in the preparation of annual operational budget.

• Control expenses and payroll.

• Seek the spa’s ability to maximize revenues by analyzing the day to day bookings, future bookings and coordinating schedules and services with lead therapist and receptionist accordingly.

Qualifications:

• Highly responsible & Reliable

• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people

• Proficient in English language (verbal and written) with a second or third language as an asset

• Computer literacy in Microsoft Office, Word, Excel.

• Must be flexible in terms of working hours and able to work with little or no supervision

• Minimum of two- year experience in spa industry or hospitality an asset.

• Safety oriented First Aid.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment.

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London’s The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world’s largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world – and more in development – our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world’s most unforgettable destinations, Fairmont’s unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests